How can we help?
Answers to common questions about booking, payment, tickets and changes. Can't find what you need? Our travel assistants are here to help.
My trips
See your bookings, pay, and view confirmation codes.
Payments & refunds
How paying works, and how refunds are handled.
Changes & cancellations
What you can change before and after paying.
Account & password
Update your name, email or password.
Frequently asked questions
How do you find affordable flights?+
We search live fares from many airlines through our flight supplier and show the best-value options first. Prices include taxes and our service fee. Flexible dates usually find lower fares.
Do I need an account to book?+
You can search without an account. To book, create an account and confirm your email address — that's where we send your confirmations and tickets.
When is my trip confirmed?+
Reserving is free and holds the price shown. After you pay, a travel assistant buys your ticket or room and emails you the confirmation code (for example, your airline booking reference). Your trip is confirmed when you receive it — you'll also see it on your trip page.
How do I pay?+
After reserving, pay securely online with PayPal or a debit/credit card through PayPal, using the Pay button on your trip page or in your email. We never see your card number. You can also ask a travel assistant about other options.
What is included in a promo package?+
Every package includes round-trip flights and a hotel stay. Some also include a rental car or extras like breakfast or tours — each package lists exactly what is included, and the price is per person.
Can I change or cancel my booking?+
Before paying, you can cancel your reservation for free on your trip page. After paying, changes and refunds follow the airline's and hotel's rules — contact us and we'll tell you what's possible and any fees before anything is changed.
How long do refunds take?+
Refunds go back to your original payment method once the airline or hotel has refunded us. This can take a few days to several weeks, depending on the supplier.
What if the price changes before my ticket is issued?+
Prices can change until your trip is ticketed. If it goes up, we'll contact you before doing anything — you can accept the new price, pick another option, or cancel for a full refund.
What documents do I need?+
Each traveler needs a valid passport or ID, and any visas or health documents required for the countries on the trip. Names on the booking must match the passport exactly.
I didn't get my email. What should I do?+
Check your spam or junk folder first. You can send a new confirmation link from the yellow bar at the top of the page, and see all your trips under My trips. Still missing? Contact us.